Refund & Return Policy

30-Day Transparent Commercial Return Policy

We stand behind the engineering of every LiftAxis automotive lift. Because our equipment involves multi-thousand-pound crated freight shipments, our return policy balances customer flexibility with industrial logistics realities.

1. 30-Day Return Window

You may initiate a return within 30 calendar days from the official delivery date verified by the carrier's Proof of Delivery (POD).

2. Return Eligibility Criteria

To qualify for a standard commercial return, products must satisfy the following conditions:

  • Equipment must be in original, uninstalled, and brand-new condition.
  • Must remain secured on its original shipping pallet/crate with all factory steel banding, protective shrink wrap, and crating timbers intact.
  • All hardware kits, hydraulic lines, power units, anchor bolts, manuals, and accessories must be unused and complete in their original packaging.
  • Equipment that has been bolted into concrete, wired to electrical power, filled with hydraulic fluid, or had vehicles driven onto it cannot be returned for safety and liability reasons.

3. Return Freight & Restocking Terms

Customer Return Freight Responsibility

Due to the substantial weight of automotive lifts (typically 1,200 to 3,500 lbs), return freight costs are the responsibility of the purchaser. LiftAxis can arrange return freight pickup using our contracted commercial carrier rates, with actual freight charges deducted from the refund total.

15% Restocking & Inspection Fee

Returned equipment is subject to a 15% restocking fee. This covers warehouse receiving, technical safety inspection, factory re-banding, and inventory restocking.

Zero-Fee Freight Damage Replacement

If your equipment arrives with shipping damage noted on the delivery receipt, you owe ZERO return or restocking fees. LiftAxis provides 100% free expedited replacement parts or a complete new unit.

4. Step-by-Step Return Authorization (RMA) Process

  1. Email our claims department at support@LiftAxis.shop with your Order Number and detailed reason for return.
  2. Attach photographs showing the crated equipment on its pallet in original packaging.
  3. Upon approval, we will issue a formal Return Merchandise Authorization (RMA) number and Bill of Lading (BOL).
  4. The freight carrier will schedule pickup at your location. Do not release shipments without an official RMA number.
  5. Refunds are processed to the original payment method within 3 to 5 business days following warehouse inspection.