Specialized Heavy Freight (LTL) Delivery Protocol
Automotive lifts are commercial-grade heavy industrial machinery shipped via specialized Less-Than-Truckload (LTL) freight carriers. Please read this delivery protocol carefully to ensure a seamless arrival at your facility or home garage.
1. Order Processing & Dispatch Timelines
- Standard In-Stock Equipment: Dispatched from our central US logistics hubs within 2 to 4 business days following order verification and payment clearance.
- Specialty & Heavy Fleet Models (12k–15k lbs): Dispatched within 3 to 5 business days with custom crating inspection.
- Transit Duration: Typical transit across the contiguous United States ranges between 3 to 7 business days depending on delivery destination and regional terminal proximity.
2. Delivery Method Options
Option A: Freight Terminal Pickup (Recommended for Fastest Delivery)
Your crated equipment is shipped directly to the nearest regional freight carrier service center (e.g., R+L Carriers, Old Dominion, Estes Express, TForce). The terminal dock crew will load the crate onto your open pickup bed, flatbed trailer, or box truck using their commercial forklifts free of charge.
Option B: Commercial Facility with Loading Dock or Forklift
Direct delivery to a commercial business zoned for semi-truck access, equipped with a standard loading dock or on-site forklift with 4,000+ lb capacity and extended fork tines.
Option C: Residential Curbside Delivery with Hydraulic Liftgate
Curbside delivery to residential addresses. The carrier will schedule a 24-hour advance delivery window. A semi-truck equipped with a hydraulic liftgate will lower the crate to ground level at the curb or bottom of driveway. Note: Driver will not maneuver crates inside garages or across unpaved gravel driveways.
3. Delivery Appointment & Phone Notification
For all residential freight deliveries, the freight carrier will contact you via the phone number provided at checkout 24 to 48 hours prior to delivery to schedule a delivery appointment window (typically a 4-hour morning or afternoon block). An adult (18+) must be present on site to inspect and sign for the delivery.
4. Critical 48-Hour Freight Inspection & Receipt Protocol
Before signing the carrier's Delivery Receipt or electronic Proof of Delivery (POD):
- Visually inspect the exterior of the steel banding, wooden crating, and shrink-wrap for any signs of forklift punctures, crushed timbers, or dropped impact marks.
- If ANY packaging damage is visible, you MUST write: "DAMAGED UPON ARRIVAL - SUBJECT TO INTERNAL INSPECTION" on the Bill of Lading / POD slip before the driver leaves.
- Take 4–6 clear digital photographs of the packaging and damage prior to unbanding.
- Notify LiftAxis Customer Support at support@LiftAxis.shop within 48 hours of delivery. Claims noted on the delivery receipt are guaranteed 100% replacement parts or full exchange.
5. Redelivery & Re-consignment Fees
If a delivery appointment is confirmed with the carrier but the customer is unavailable at the designated time, the carrier assesses redelivery fees ($125–$250) which are the responsibility of the consignee. Changing the delivery destination address after the shipment has departed our warehouse incurs standard carrier re-consignment fees.